Meet Fraser & Janine

Wastewater System Servicing is a locally owned and operated business providing wastewater system servicing, maintenance, repairs and troubleshooting throughout Hawke’s Bay.

Fraser is the one you’ll usually see out in the field, while Janine keeps things running behind the scenes with administration, client communication, scheduling and accounts.

Together, we aim to make looking after your wastewater system as straightforward as possible.

The bloke behind the tools

I’d usually rather be out servicing a system than writing about myself, but if you’re trusting someone to look after your wastewater system, it’s probably helpful to know who you’re dealing with.

I’m Fraser, owner and service technician at Wastewater System Servicing.

I’ve always been a hands-on problem solver. Give me something that isn’t working properly and I’ll want to know why, how it works and what can be done to fix it.

Over the years I’ve earned a bit of a reputation for being a “MacGyver”. I’m not interested in simply ticking a box and moving on. I want to understand what is happening with a system and find a practical solution that makes sense.

That approach is a big part of how I work today.

Experience you can rely on

I have more than 10 years of hands-on experience working with wastewater treatment systems and have serviced hundreds of systems across Hawke’s Bay.

During that time, I’ve worked with a wide range of wastewater systems and manufacturers, giving me practical experience with everything from routine six-monthly servicing through to fault finding, repairs and systems that simply aren’t behaving as they should.

No two properties or systems are exactly the same, and sometimes what appears to be a straightforward problem needs a little more investigation.

That’s where experience matters.

My focus is not just on getting a system running again today. Where possible, I want to identify what caused the problem and help prevent the same issue from happening again.

Clear communication matters

Wastewater systems can be confusing, particularly when something goes wrong.

I don’t believe homeowners should be left wondering what I’ve done, why something needs repairing or what is happening with their system.

If I find an issue, I’ll explain it.

If something needs attention, I’ll tell you why.

And if there are different options available, I’ll talk those through with you so you understand what is involved.

You don’t need to become an expert in wastewater systems. That’s my job. But you should understand what is happening on your own property and feel comfortable asking questions.

Behind the scenes

While Fraser handles the servicing and technical side of the business, Janine looks after much of what happens behind the scenes.

If you receive an email about your service agreement, invoice or upcoming servicing, chances are it has come from Janine.

She manages administration, client communication, accounts and scheduling, helping make sure servicing is organised and clients know what is happening.

It means Fraser can spend more time doing what he does best, working on systems, while there is still someone keeping everything else moving.

How we work

We’ve built Wastewater System Servicing around a few fairly simple principles.

Do the job properly.
We don’t believe in shortcuts or simply ticking a compliance box.

Be straight with people.
We’ll explain what we find and what we recommend without making things unnecessarily complicated.

Look for the cause, not just the symptom.
Fixing the immediate problem is important, but understanding why it happened can help prevent it happening again.

Be reliable.
Wastewater systems need regular care, and our clients need to know that their servicing is being managed.

Treat people and their property with respect.
It should go without saying, but it matters to us.

For many of our clients, we’re not just the people they call when something goes wrong. We look after their system year after year, getting to know the property and the system along the way.

That ongoing relationship is something we value.

When things go wrong...

Most of the time, your wastewater system quietly does its job in the background and you probably don’t give it much thought.

And that’s exactly how it should be.

But when warning lights start flashing, alarms start sounding, strange smells appear or something just doesn’t seem right, it can become pretty important, pretty quickly.

At the end of the day, if the s*#t hits the fan (literally!) or you’re up the creek without a paddle, you can count on me to go out of my way to get your system running again ASAP.

Give Fraser a call.

We’ll help work out what’s going on and what needs to happen next.